applied statistical consulting,
and training services for R&D, product, process,
and manufacturing engineering organizations.
Introduction to Statistical Process Control
This course was developed for the Lakeland
Community College Quality Managers Network for users of
statistical process control (SPC) who have little or no formal
training in its use. Students will learn why SPC is used, why it
works, and how to set up, operate, and interpret SPC charts.
Attribute charts for defectives and defects and variables charts
for measurement data will be developed. Hands-on activities will
be used to demonstrate real problems and solutions. Students
will also be introduced to SPC software, gage error (GR&R)
studies, and process capability studies.
This 16 hour course is usually taught in
four four-hour sessions.
Students must be able to perform basic
mathematical operations including addition, subtraction,
multiplication, division, squares, and square roots.
Seven Tools of Quality
Cause and effect diagrams
Process flow charts
Check and data sheets
Introduction to Quality Cost
Costs of doing business and
Internal failure costs
External failure costs
Process Improvement with Plan,
Do, Check, Act (PDCA)
Quality Management Systems
Attribute and variable
Introduction to Shewhart Charts
Center line (CL) and upper and
lower control limits (UCL/LCL)
Control chart run rules
Using control charts to manage
Defectives (np) and fractions
defective (p) charts